Why did Sunny Glassware still release goods only with payment voucher
Even if only with the French VIP customer payment voucher, Sunny Glassware still released the goods during the bank holiday.
During National Day, the bank has been on holiday, but the French VIP customer only gave the payment voucher on October 2nd, so we could not check whether the bank had received the bill. Based on long-established trust, and in order not to let the customer bear the extra rent fee, Frank still decided to release the container. Finally, we received the letter of thanks from the customer.
As we know, the terms of payment is a particularly important thing for international trade. The terms of payment for Sunny Glassware are: The terms of payment for Sunny Glassware are: 30% deposit by T/T in advance and balance against copy of Bill of Loading.Under normal circumstances, Sunny Glassware releases goods only after receiving the balance. However, in case of special circumstances, what should Sunny Glassware do to ensure the maximization of customers' interests?
Sometimes I chatted with my friends in the same industry and asked about their payment terms. Most of them said that international trade was very risky now. They not only needed to see the payment voucher, but also could only release the goods after the payment was received. They said that we should act according to the contract. If the extra cost is caused by the customer, it should be borne by the customer. It has nothing to do with supplier.
I have a French VIP candle holder customer who would ship a lot of containers in September and reminded the customer to pay balance payment when they arrived at the port at the end of September. In this way, customs clearance can be carried out in advance, because we will have a very long holiday starting from October 1st, during which everything will become very difficult and slow.
In the October 2, customer didn't remember to pay, but this time bank is closed, we can't check if there is any order, if you don't release cargo, the cargo containers stranded at the dock can incur high warehouse rental fees. Although the customer provided the payment voucher, it is difficult to judge whether the payment has been received, but we still agree to release after discussion.
Although this incident has made us take a high risk, as a supplier, we should also think about the customer from the customer's point of view, so that the business can last long and we can grow together.
Sunny Glassware always wants what customers want to ensure that customers profit maximization. So far, none of Sunny Glassware customers has not make money, and the sales volume of brand owners increases by 30% every year.